Special Information

Notice

/Operations during COVID-19

A message to our customers

We are wishing everyone the best in this uncertain time. Business must go on and we are here to help.

Mooncog has been relatively un-effected by the restrictions in place due to Coronavirus. As we have always had a focus on keeping our overheads low, we have already been working from our at-home offices. So our computer systems, storage and backups are operating as normal.

Design & Web

For the period social distancing rules are in effect, we will only be communicating remotely via phone, email or video link. Around two-thirds of our design & web projects are completed without ever having face-to-face interactions. So we know our services will be mostly unaffected by this small change.

Video Production

This video production process can also be conducted mostly without face-to-face interactions as well, apart for shooting. We will still be offering our video services, however this will be limited to single crew shoots only. We will evaluate each potential project on a case-by-case basis and determine whether it is safe for our crew, customers & all those involved to proceed.

A note to our website customers

At a time of such uncertainty it's extremely frustrating to not have clear information. We implore our customers to make sure the content on your website is up to date and clear. Make sure your customers know what's going on with your business, when you're open, what measures you're taking and how they can contact you. This is not only to inform your potential and current customers but also to prevent unnecessary message, emails & calls taking up time spent better running your business.

Should you have any questions please don't hesitate to get in touch with us.

Stay healthy and we hope to continue working with you now and in the future.